Carphone Warehouse
Thursday, April 27th, 2006Let me set the scene for you, me and my family have used the Carphone Warehouse since we moved to Liverpool almost three years ago. We have bought eight mobile phones from them while we have been here, as well as having two mobile phones contracts through them. Last year we also decided to switch to their broadband and landline telephone deal which had been brought to our attention and it was a nice package for the price. Me and my sister had the contract phones and we decided that it would be cheaper to go to a Pay and Go service and cancelled the two contracts with them. The first contract was cancelled back end of last year without a problem and the second (my phone) was early this year.
My dad knowing that the last payment of the contract would not be as expensive he rang Carphone Warehouse and cancelled the contract and told them to send him a bill in the post. He then proceeded to cancel the direct debit through his bank account. The bill arrived promptly within a few days with a demand that it be paid by March 13th dad then wrote a cheque and sent it back with more than a week to spare. The money left my dad’s bank account which then brought a close to our transaction with Carphone Warehouse so far as the mobile phone contracts were concerned.
On March 12th a debt collection agency rang our house, using a very threatening tone, on behalf of Carphone Warehouse saying they had not yet received payment of their bill. My mum explained to them that they needed to talk to my dad who was out at the time, she took down their number and said she will make sure he rings them back. When my dad got back he was alarmed by what my mum said and, displeased, range the agency back straight away.
In the conversation on the phone they referred to a letter that they clamed to have sent on the March 10th, however we had not received any such letter. A few days later my parents got a letter, which we presume is the one they referred to in the conversation on the phone and was dated March 12th. Interesting is it not, that the letter is dated the same day as the phone call, it does make you wonder if there actually was a letter sent on the 10th. What is even more interesting is that my dad was chased by a debt collection agency, not only before the payment was due, but also after the cheque had not only been sent but had also cleared.
My dad is sure that this has happened because of our post code. There is a housing estate not to far away from where I live nicknamed “Dodge City” because the residents were notorious for avoiding the tax man. You would have thought that any company would realise that someone with a title like “Reverend” or lived in a house with the address “The Vicarage” would be given a little credit for getting his finances straight. Dad has sent a letter to them demanding an apology for their negligence because something like that on his record could stop him from receiving financial help in the future. However, as yet we have heard anything from them, an as such we are now removing all further ties with Carphone Warehouse and its sub-company TalkTalk.